This Privacy Policy describes how biglab.consulting (“we,” “us,” or “our”) collects, uses, and shares information about you when you use our website, biglab.consulting (the “Site”), and our consulting services (the “Services”). By using the Site and/or Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect several types of information for various purposes to provide and improve our Services to you.

• Personal Information: This is information that identifies you or can be used to identify you. This may include:
  • Name
  • Email address
  • Phone number
  • Company name and information
  • Job title
  • Billing and payment information (processed through secure third-party payment processors)
  • Information you provide through contact forms, email correspondence, or other communications.
• Usage Data: This is information automatically collected when you visit the Site. It may include:
  • Your IP address
  • Browser type and version
  • Pages of our Site that you visit
  • The time and date of your visit
  • The time spent on those pages
  • Unique device identifiers
  • Other diagnostic data
• Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our Site and hold certain information.
  • Cookies: Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
  • Other Tracking Technologies: We may also use beacons, tags, and scripts to collect and track information and to improve and analyze our Site.

2. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Services.
• To notify you about changes to our Services.
• To allow you to participate in interactive features of our Site when you choose to do so.
• To provide customer support.
• To gather analysis or valuable information so that we can improve our Services.
• To monitor the usage of our Services.
• To detect, prevent and address technical issues.
• To process payments and fulfill orders (where applicable).
• To send you marketing communications, newsletters, and promotional offers (if you have consented to receive them).
• To personalize your experience on our Site.
• To comply with legal and regulatory requirements.

3. Sharing of Your Information

We may share your information with:

• Service Providers: We may employ third-party companies and individuals to facilitate our Services, to provide the Services on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Examples include:
  • Payment processors (e.g., Stripe, PayPal)
  • Email marketing providers (e.g., Mailchimp)
  • Website analytics services (e.g., Google Analytics)
  • CRM (Customer Relationship Management) systems
• Business Transfers: If biglab.consulting is involved in a merger, acquisition or asset sale, your Personal Information may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This may include disclosing information to protect the safety of our users, to protect our rights and property, and to prevent fraud or illegal activities.
• With Your Consent: We may share your information with other parties with your explicit consent.

4. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. We implement appropriate technical and organizational measures to protect your data from unauthorized access, use, or disclosure.

5. Your Data Protection Rights 

Depending on your location, you may have certain rights regarding your personal data. These may include:

• Right to Access: You have the right to request access to your personal data that we hold.
• Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
• Right to Object: You have the right to object to the processing of your personal data under certain circumstances.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.
• Right to Withdraw Consent: If we rely on your consent to process your personal data, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe.

6. Links to Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

7. Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: info@biglab.consulting